Alcatel-Lucent OmniTouch Call Center Office

Alcatel-Lucent OmniTouch Call Center Office

The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses.

  • Improved quality of service and optimized use of company resources
  • Easy call management directly from the agent’s computer screen
  • Enhanced visibility of agent performance and improved financial management
  • Automatic call distribution with advanced call queuing mechanisms
  • Agent assistance application including session control and personal statistics
  • Supervisor console for group and agent monitoring and management
  • Statistics manager applications

Contact Next Com Solutions for more information or download the full product brochure.

For more references about Alcatel-Lucent Contact Center product suite consult Contact Center Solutions Brochure.

Those present at the time reported some disappointment that the splintering piano did not produce a particularly writing a research paper musical death rattle